Notifications do not arrive on time

If you do not receive the notification on time, please check the following.
* The name and procedure for setting may differ depending on the phone model.

1 Confirm device settings

1. Open [Settings] on your phone
2. Select [Apps & Notifications]
3. Select [Advanced]
4. Select [Special App Access]
5. Select [Battery optimization]
6. Tap [Not optimized apps]
7. Select [All apps]
8. Select [Jorte]
9. Select [Don't optimize]
10. Tap [Done]

2 Confirm device settings

1. Open [Settings] app on your phone
2. Select [Apps & Notifications]
3. Select [See all -- apps]
4. Select [Jorte]
5. Select [Notifications]
6. Check if Calendar Event Reminders is turned on

3 Check if you are using a task killer

If you have a task killer (Clean Master, etc.), Energy saving (eco), or optimization-related app installed on your device, uninstall the app and check if the notification arrives on time.

4 Check if notifications arrive on time in Jorte

1. Launch Jorte and tap [New] from the calendar screen toolbar
2. Select [Event]
3. The new schedule input screen opens
4. Enter title
5. Enter time
6. Tap Add notification using a plus sign [+] to add a notification
7. Select [Create]
8. Calendar entries appear on the calendar screen
9. Wait on the calendar screen and check if the notification arrives at the scheduled time